At the very beginning, I tried sorting the floss that was included in the kit. Nothing and I mean Nothing was correct in the kit. I couldn't match the colors in the usual way. Plus there were three symbols in the personalization that had no corresponding color of floss. So, I did my usual thing when confronted with a kit issue. I found the company online and contacted them, explaining my delimna. I never heard a word. But about a week later, (after I had decided to convert the floss to DMC, via Cyberstiches) I received a big manilla envelope in the mail with a handful of floss and a chart. Not the Angel Cat stocking that I am stitching, but a Snowman stocking that doesn't bear the slightest resemblance. It isn't even close in the numbers, which makes me really wonder who's manning the helm. So, I recontacted them, telling them that while I appreciated the effort I had already solved most of my problem, one still remained. I did not know what colors to use for the personalization. Almost immediately, I received a reply telling me to use 666 and 703. Well that looked pretty close, but there were three symbols. I decided to overlook that and continue stitching.
Fast forward to last week. I finally got to the first kitty. I picked this kit because two of the kitties were orange kitties. Like Madi's. Misty, Tom & Jerry. This kit had two orange cats and one gray. I had already thought about making all of the kitties orange, but then I started stitching. The substituted colors were totally wrong. The dark rust was really dark brown and the orange cat was turning into a muddy mess. Soooo, I contacted them again. Immediately, I got a response offering to send me the proper colors. We decided that she would send me the proper colors, sorted and labeled. So now I am waiting for them to arrive. I have frogged all the kitties and am trying to work on other areas while I am waiting.
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